CITIZEN’S CHARTER
 
TO IMPROVE EFFICIENCY IN THE DELIVERY OF 

PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

 

 

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

 

DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

 

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

 

MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the  fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

PROCESS FLOW:

  1.  
    CITIZEN CHARTER UPDATES (CY2013)
  2.  
    CITIZEN CHARTER UPDATES (CY2014)

          

    PROCEDURE FOR FILING OF COMPLAINTS: 

                   *  Procedure for Filing of Complaints

                   *  Complaint Form